Revit FAQs

If you can’t find an answer to your Revit-specific question below, you can email it to cadpack@millerknoll.com.

Do you have individual product families so I can build my own typical?

Yes, the Product Models Revit files contain individual Revit families and associated type catalog text files for selecting the product types with which you want to work. When loading the family components, you can select a few type sizes or all of them.

What Revit versions do the MillerKnoll families support?

The Revit family files have been converted to Revit Architecture 2020. Families can be loaded into Revit 2020 or newer. If you need families for prior versions, email cadpack@millerknoll.com to request them.

How do I turn off text on tiles?

Text placed on tiles was drawn as model text and displays on the Fine Detail Level for 3D and Elevation Views. To turn this text off, edit the Visibility/Graphic Overrides of the desired View. Expand categories for either Casework or Furniture Systems and uncheck visibility for Tile Text. 

Do I need to extract all the Revit files from the ZIP file?

Yes. Revit requires the family, type catalog text, and project files to be extracted from the ZIP file before opening in Revit.

Why don’t I see the flipper unit or shelves in plan view when I copy typical groups into a new project?

View Properties needs the View Range edited to increase the Cut Plane Offset. We recommend changing the offset height to be the same as the Top Offset.

How do I use the MillerKnoll material image files?

Material JPGs loaded into a family are delivered with the product category ZIP file to be easily re-associated. Additionally, two image sizes are offered for tiled material JPG files: T20 and T150 for pixel size. Save the material ZIP file to your local drive or network. When in a project file, reload the JPG file for each material.

Do all MillerKnoll Revit families use materials with image files for render appearance?

No, only families that use fabric materials use image files. Most materials display with RGB values.

How can I request a product I need in Revit family format?

Email all requests to cadpack@millerknoll.com.

How do I use the MillerKnoll material library (.adsklib) files?

Download and save the material library files to your computer. You will need to extract the zip file. When in Revit, navigate to the Manage tab and click Materials. In the lower left corner of the Materials Browser dialog, click the drop-down menu next to the folder icon and select Open Existing Library. Browse to one of the MillerKnoll material library files (.adsklib) and click Open. To copy materials from the library to your project, select a material category to expand the selection. Then click the Add (+) icon to the right of the desired material to copy to your project.

Revit add-in FAQs

Do you have a question about our Revit add-in that isn’t answered below? If so, please email us at cadpack@millerknoll.com.

Which versions of Revit are compatible with CAD Pack Furniture Manager?

CAD Pack Furniture Manager is compatible with Revit versions 2020 to 2025.

Is the Revit add-in (CAD Pack Furniture Manager) compatible with computer systems running a 32-bit operating system?

No. It is only compatible with 64-bit operating systems. The installer is only Windows 7 64-bit-compatible due to Microsoft SQL Server and its installer.

Can you access the Family Data on a Network from CAD Pack Furniture Manager?

Yes. First, use Catalog Update to install Family Catalogs to your computer’s local drive. To keep families in catalogs up to date, run Catalog Update monthly. 

Next, copy the Family Catalogs from the local directory to a server location. Copy all families to the server after each monthly update. 

Lastly, change the directory path. In Revit, open a project file, select FM icon, select Utilities pulldown, and Browse Family Path, and browse to server location. 

Does CAD Pack Furniture Manager have video tutorials?

Yes. You can find them in Help, which is located on the CAD Pack Furniture Manager ribbon.

Does CAD Pack Furniture Manager contain pricing?

Yes. Pricing is also updated automatically when you choose the Catalog Update each month.

I haven’t updated CAD Pack Furniture Manager lately. Where can I find the latest release?

You can run Catalog Update from the CAD Pack Furniture Manager ribbon. This will keep your software up to date automatically. Or, you can download the latest CAD Pack Furniture Manager manually from our Symbol Libraries page.

A family doesn’t exist for the product I need. What do I do?

If a family doesn’t exist in the FM Specifier, you can use Insert CAD. This will allow you to choose a block, enter the information needed, and create a family using the AutoCAD block.

If you have CAD Pack for AutoCAD loaded, you will also be able to browse the CAD Pack Product Catalog from within the Insert CAD Dialog, choose an item, and create a family to place.

Information and Video Tutorials about this program can be found in Help on the CAD Pack Furniture Manager ribbon.

How do I update pricing?

Pricing is updated automatically when you use Catalog Update. To update pricing in an existing project, use Element Properties and click Update Pricing in the menu bar.

How do I update my family catalogs?

Open the version of Revit you want to update. At the Welcome\Start Screen (before going into a Project or Family) select CAD Pack Furniture Manager from the ribbon and click Update Catalogs. If Catalog Update is grayed out, you are in a Project or a Family document. You must close out of it and go back to the Welcome\Start Screen to access Family Catalogs.

How do I get my AutoCAD drawing into a Revit Model?

Use the CAD to Model program with a *.txt file from AutoCAD to redraw the file using Revit Families. Make sure to set your file extension appropriately to locate the desired file type.

For assistance with how to use the program, refer to Help found on the CAD Pack Furniture Manager ribbon. You’ll find documentation and video tutorials.

How do I create an exchange file (*.zxf) from Revit?

A *.zxf file can be created from Revit using Element Properties. Once you have the list of items you need in the Element Properties spreadsheet, you can click on Export to AutoCAD (*.zxf) in the menu bar to create the file using the line items.

How do I create a SIF file for use in my text-based specification software?

You can create a *.SIF file using Element Properties. Once you have the list of items you need in the Element Properties spreadsheet, click on Create SIF File in the menu bar and choose the type of SIF file to create.

Where can I get help for CAD Pack Furniture Manager?

Click on Help on the CAD Pack Furniture Manager ribbon. You’ll find documentation and video tutorials for each command.

If you have questions, comments, or suggestions, please contact CAD Pack Technical Support at 616 654 3483 or cadpack@millerknoll.com.

Technical support is available between 7 am and 5 pm EST, Monday through Friday, excluding US holidays. During off hours, please leave a message and a support representative will return your call.

If you have questions specific to Revit, refer to your Revit manual, the Revit Help file, or contact your Autodesk reseller.

AutoCAD FAQs

Review answers to the most common questions we receive about AutoCAD. Have a specific question we haven’t answered? Email it to cadpack@millerknoll.com.

Which versions of AutoCAD are compatible with the CAD Pack software?

CAD Pack is compatible with AutoCAD versions 2014 to 2025.

Is CAD Pack compatible with computer systems running 64-bit operating system?

Yes. The CAD Pack Product Browser runs on 64-bit Windows operating systems. Users having trouble placing products directly into AutoCAD should place products by choosing Copy to Clipboard or select Save DWG As... from the Placement Options pull-down.

Can I access CAD Pack data on a network?

Yes, you should be able to access CAD Pack data on a network. If you are having difficulty, please email cadpack@millerknoll.com.

Is CAD Pack software compatible with other CAD software?

Yes. The CAD Pack Product Browser has two new symbol placement options that allow the symbol to be copied to your clipboard or saved as a DWG file. DWG files can be inserted into other CAD software such as AutoCAD LT, Google SketchUp, and Revit Architecture.

How do I use CAD Pack with SketchUp?

Download and install the CAD Pack application and product catalogs. Select a product or typical from the Product Catalogs. Then select the Placement Option to be Save DWG As... Finally, save the file to a folder location.

In SketchUp, select File and Import, select the Options button, set the Scale Units to Inches, and select DWG file to complete the import process.

Does CAD Pack contain pricing?

No. You need to use the TakeOff Select Symbols and TakeOff Create SIF/Report functions to create a SIF file that can be read into our specIT program or a third-party specification software package.

How do I start working with CAD Pack and AutoCAD?

First, start AutoCAD. Next, open the CAD Pack Product Browser from the MillerKnoll CAD Pack icon on the desktop. To download a product catalog, select from the menu Product Catalogs and Download Catalogs, then choose which catalogs to download. Next, choose a Product Catalog and select the product tree until you get to a product number. Prior to placing the CAD symbol, choose your Placement Options and then click Place (located in the lower right corner). AutoCAD will become the active window, the product symbol will be on the cursor ready to place, and the CAD Pack Utilities Menu will load.

For further details on how to use the CAD Pack Product Browser, launch the CAD Pack Tutorial or CAD Pack Help.

I haven't updated my CAD Pack software lately. Where can I find the latest release?

The latest CAD Pack can be downloaded from the Symbol Libraries page. It is recommended to uninstall the older version of CAD Pack prior to installing the latest version.

If you require more assistance, email cadpack@millerknoll.com.

Where can I get help?

If you have questions, comments, or suggestions, please contact our CAD Pack Technical Support team by emailing cadpack@millerknoll.com.

If you have questions specific to AutoCAD, refer to your AutoCAD manual, the AutoCAD Help file, or contact your AutoCAD dealer.